Patient Rights & Consumer Information
Your rights as a client and important information about filing complaints and accessing your health records.
In accordance with Texas House Bill 4224 (89th Regular Session), effective September 1, 2025, we are required to provide you with detailed instructions on how to exercise your rights as a consumer of mental health services.
Requesting Your Health Care Records
You have the right to request and receive copies of your health care records. To request your records from Roddy Counseling Group:
Submit a Written Request
Send a written request by email to hello@roddycounseling.com or by mail to our office at 6401 W. Eldorado Parkway #334, McKinney, TX 75070.
Include Required Information
Your request should include your full name, date of birth, contact information, and specific records you are requesting.
Verify Your Identity
You may be required to provide proof of identity to protect your privacy and ensure records are released to the appropriate person.
Processing Time & Fees
Records will be provided within the timeframe required by Texas law. A reasonable copying fee may apply as permitted by law.
Contact Information:
Email: hello@roddycounseling.com
Phone: (972) 200-0669
Address: 6401 W. Eldorado Parkway #334, McKinney, TX 75070
Contacting the Texas State Board
Ruth Roddy and Anna are licensed by the Texas State Board of Examiners of Professional Counselors. You can contact the Board directly if you have questions about licensing, regulations, or concerns about your care.
Texas State Board of Examiners of Professional Counselors
Address: P.O. Box 141369, Austin, Texas 78714
Website: www.bhec.texas.gov
Contact Page: BHEC Contact Us Page
Filing a Consumer Complaint
If you believe your rights as a consumer have been violated, you have the right to file a complaint with the Office of the Attorney General's Consumer Protection Division.
Texas Attorney General - Consumer Protection Division
Website: www.texasattorneygeneral.gov/consumer-protection
File a Complaint Online: File Complaint Form
Phone: 1-800-621-0508
Questions?
If you have any questions about your rights or need assistance with any of the processes described above, please don't hesitate to contact us directly.
Legal Notice: This page is provided in compliance with Texas House Bill 4224 (89th Regular Session), Section 181.105 of the Texas Health and Safety Code, effective September 1, 2025.
Last Updated: December 31, 2025